We might as well be encouraged to structure our competitive strategy around string theory, or our leadership styles around Descartes's Theory of the Mind.
The room was silent until, at the most dramatic point, someone’s cell phone went off, blaring a rapid sing-song melody in electronic beeps. People started giggling and picking up their drinks. The moment—the whole performance—unraveled.”
The ovation was tremendous.
That's all about seizing the darkest moment. Improvisation as resiliency. Innovation that turns disaster into triumph.